Refund & Returns Policy

Refund & Returns Policy

We only entertain requests for the Refund & Returns Policy only if the request is raised within 5 working days of receiving the product.

We Shall Not entertain any requests for replacement, return, or refund after 5 calendar days from the date of delivery of the product.

Before making any request for replacement or return kindly note that Shastrafy shall process the request for replacement or return only under the following circumstances:

  1. If the supplied product has a manufacturing defect. (pls attach a pic on mail to info@shastrafy.com on receiving)
  2. The product supplied is different from the product ordered (pls attach a pic of the product on receiving)
  3. The product supplied must not have been used. (pls attach a pic of the product on receiving)
  4. The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or spoiled.
  5. The customer must supply the proof of purchase or receipt of the product forex Invoice copy /message of Receipt

 

The customers shall not be eligible for return or replacement/exchange under the following circumstances:

  1. Items that are specified as “non-refundable” will not be returned/refunded at any cost.
  2. Customized Orders will not be replaced or refunded by Shastrafy.

 

Process of Refund & Returns Policy

  1. At the time of making a request for a refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of a broken or different product received) attached over mail.
  2. Only the amount equivalent to the value of the product returned shall be refunded and not the entire value of the purchase. For combination products, entire combination products need to send in totality and not a single product.
  3. In case of products below 499 ASP transportation costs will be borne by the customer
  4. The customer shall pack the product with due care.
  5. Please refer to our reverse pickup ready reckoner for repacking the returned product to avoid any delay.
  6. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for a refund, message pertaining to the same will be sent to the customer post confirmation from a vendor on contact no as provided by the customer during checkout.
  7. Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.
  8. In case of electronic payment through any mode, once your returned request is approved, we shall process the refund electronically. A credit Note will automatically be applied to your method of payment, within 7-21 business days.
  9. In the case of the CoD mode of payment, we shall issue you site credit for the amount that can be redeemed while shopping at our website.
  10. To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall intimate the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and will complete within the next 15 days. In simple words, the entire refund process shall complete within 21 days from the date of receiving the product at the Site end.
  11. For any query or delay in the refund process, pls contact support@shastrafy.com

 

Exchanges:

  1. We shall replace/exchange the products only if the product received has a manufacturing defect. The products shall not be replaced or exchanged for any other reasons as specified. If the customer is desirous of getting his product exchanged, he shall contact us at support@shastrafy.com
  2. We shall entertain the requests for exchange only if the same has been raised within 5 working days from the date of delivery of the product.
  3. At the time of making a request for an exchange, the customer shall share a receipt or proof of purchase along with the image, Unboxing Video (for products above 2K) of the product (in case of a broken or different product received).
  4. Only the particular product with manufacturing defect shall be exchanged and not the entire lot for combination products.
  5. Transportation cost for sending the product to the office of the vendor shall be borne by the customer for products below 499 MRP
  6. The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged the customer shall not be eligible for exchange. pls refer to our reverse pickup guidelines
  7. Once the returned item is received and inspected, we shall send you an email to notify you that we have received your item(s).
  8. We shall also notify you of the approval or rejection of your exchange request through email.
  9. To summarize the process of exchange, firstly, upon receiving the item for exchange, within 7 business days, we shall intimate the customer regarding acceptance or denial of the exchange request. Once the request has been approved, the exchange process shall be initiated and will complete within the next 15 days. In simple words, the entire process shall complete within 21 days from the date of receiving the product

 

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